Boundless Support focuses on your users so they can focus on your business

Start your Boundless Support journey here. Overcome common barriers for support and empower your users at the same time.

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Enable Users

Protect business data from exploit and prevent unwanted threats. Supporting and secure your users wherever they work on any device.

Support & Secure Users

Secure & support your infrastructure, identify, evaluate, remediate and mitigate vulnerabilities. Ensure minimal downtime affecting your workforce.

Support & Secure infrastructure

Remove your users barriers to work. Enable them to be as productive and efficient as possible. Boundless Support empowering your users, everywhere.

What is Boundless Support?

Boundless Support At A Glance


Empower users, everywhere. At the core of our service is supporting and empowering our customer's users. By putting users at the centre of your IT support strategy, you enable them to drive your business forward. Minimise the risk of technology barriers impacting your business.

Client-centric support posture


Provide your users with direct access to unlimited support. Skip the helpdesk queues with our remote agent. Boundless Support enables our support technicians direct access to the affected device instantly. KIG will resolve your users issues quickly, enabling them to continue supporting your business.

Unlimited direct user support


The evolution of support strategies have led KIG to our strongest service yet; ‘Boundless Support’. Our service provides a user-centric support posture that is aligned to the modern workplace. Leverage our unlimited support package, ensuring your users are secure and connected. Empowering Users, Everywhere.

Reactive, Aware, Proactive & Predictive all rolled into one

96%

Technical agent satisfaction

96%

SLA First Response

83%

Support cases resolved within 24hr

KIG Work

Industry-leading 30-minute response time SLA for priority 1 calls.

Time

Direct access to our support experts who will be assigned to issues which arise

Service

Fully managed support services from the user all the way up to your infrastructure and services

Assigned

Focused on your users, we manage the rest, they only have to deal with us and not worry about third parties

Focused

S

A

F

T

How is Boundless Support Different?

For the modern working world, we are now working in, traditional work solutions are no longer sufficient in protecting and enabling users. By working closer and more focused on users, it changes the strategic approach to a digital transformation within a modern workplace.

People focused not device focused

Flexibility & Scalability

With a user-focused approach, KIG allows you to scale up and down the support your business requires. With our OPEX centric cost model, you support your user and all their devices.

KIG experts can support your users remotely removing the need to have lots of expertise in-house. You choose the support required for your business and we manage the rest. Working together with your in-house IT team, KIG become an extension of your business.

No expertise required in-house

Knight IT through Boundless Support will support your users so they can focus on what is important; your business. Get in touch today to find out more on how Boundless Support can drive your business forward.

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sales@k-i-g.com 0203 857 3800