Managed IT Support

Managed IT Support

Boundless Support; empower users to work in any workspace

We didn’t realise just how much time, effort and money was being spent firefighting our IT headaches until we outsourced. Knight IT gave our users the tools and support needed to stay connected, productive and secure. Our IT Team can now focus on our technology strategy!

Dylan Operations Director – Leading Facilities Management Business

Moving from our existing Managed Service Provider to Knight IT highlighted that a number of the services we paid for were not being delivered. Knight IT have provided a seamless transition as well as being accountable for demonstrating they have delivered the services we need.

IT Director – Leading Rail Services Organisation

Introducing Boundless Support

Knight IT’s “Boundless Support” service is the next evolution of proactive IT support. Boundless Support provides your users with the tools and support to be productive and secure in any workplace. Knight IT remove the barriers traditional Managed Service Providers struggle to overcome with a truly Boundless Support option.

Boundless Support bridges the gap between your internal IT resources and the modern workplace. The modern workplace we find ourselves in, now demands 100% of a workforce, including internal IT Teams, to have secure remote access.

Empower your users

  • Essential tools to be productive
  • Connect securely from anywhere
  • Anywhere can be your workplace
  • Internal IT team

Support your users

  • Unlimited number of devices supported
  • Anywhere on any device
  • Cloud requirements
  • IT resources & infrastructure

Boundless Support Benefits

Support made simple

Simplify your IT service requirements with Boundless Support. Improve productivity whilst reducing cost.

User flexibility

Empower your users, provide them with the tools they need to be productive and secure in any work environment.  

Hybrid infrastructure

Knight IT support, public, private and on-premise services to ensure a simple pricing model for complex environments.

More than 9 to 5

24/7 IT support and monitoring provided with Boundless Support so users will always be supported.

Scalable subscriptions

Flexibility to increase and decrease your subscriptions based on the requirements of your business.

Secure infrastructure

Boundless support ensures your infrastructure is supported and secure as well as your users.

Knight IT service delivery KPI’s

Technical agent satisfaction rating
Customer Retention
SLA First Response
Knight IT work as an extension of your internal IT Team, removing the repetitive tasks that overload your service desk. Knight IT have developed the tools, processes and services that will instantly empower all of your workforce
Download our free guide to Boundless Support 

Don’t just take our word for it

Knight IT reduced the strain on our IT Team by focusing on the things that are important; time, money and resources. With Knight IT we were able to focus on our long-term technology vision.

Knight IT provided a simplified cost model that enable us to forecast our technology budget with greater accuracy & efficiency.

I never expect technology to work 100% of the time. I always judge our partners by their approach and ability to respond to challenges. I have seen first-hand how professional Knight IT are when faced with challenging situations

Knight IT standardised our data collection process, centralised all of our data silo’s and provided access to data we could make decisions on

When a business outsources any of its IT support or service requirements to a Managed Service Provider (MSP) they are consuming a Managed Service. A Managed Service is designed so that a MSP can handle the day-to-day operation, maintenance, support and monitoring of businesses’ digital services and infrastructure.

Managed IT support provides 24/7 technical expertise which can immediately be scaled to your companies requirements. Managed IT Support removes the limitations often associated with an in-house IT team which may become strained for a variety of reasons.

In short, yes. A Managed Service Provider gives you access to expertise which would potentially be expensive to recruit and maintain in-house. An MSP can put a wide range of skilled experts at your fingertips for the duration of a project. A subscription-based cost model allows your business to predict your IT budget more accurately.

Most businesses are completely unaware of the strain their IT Team is constantly under, leaving them stretched for time and resources. Any IT Team that is under that amount of pressure will be more vulnerable to attacks, breaches, and unexpected failures. A Stand out MSP will work as an extension of your existing IT Team. By removing the repetitive time-consuming tasks that overload your service desk, you can give them the breathing room they require to focus on their businesses technology strategy.

Your IT Managed Service Provider should first and foremost understand your business, your users and the challenges you face in your industry. You need an MSP that can provide the services you need whilst also empowering and building trust with your users. An exceptional MSP should feel like an extension of your existing IT team and provide you with insights that allow your business to adapt to changes in technology.

A MSP should ensure you have all that is required to seamlessly switch to a new provider. Their focus should be on delivering detailed information on your existing infrastructure, business requirements and outstanding support tickets to your new provider to ensure your users are unaffected by the transition. A switch in provider tends to occur at the end of a service contract.

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